Return and Refund Policy

Last Updated: June 15, 2026

This Return and Refund Policy applies to products purchased directly from Line Truck Parts LLC through our official website or approved sales channels.

For purposes of this Policy, Line Truck Parts LLC may be referred to as the “Company,” “we,” “us,” or “our.” By placing an order with us, the customer agrees to the terms and conditions set forth below.

1. Return Period

We accept eligible return requests within 30 calendar days from the date of delivery.

Return requests submitted after the 30-day return period will not be accepted. No return may be shipped back without prior written approval from Line Truck Parts LLC.

Unauthorized returns may be refused, rejected, or returned to the customer at the customer’s expense.

2. How to Request a Return

All return requests must be submitted in writing by email to:

support@linetruckparts.com

Phone calls may be used for general questions; however, return requests must be submitted by email to ensure proper documentation, tracking, and verification.

Once a return request is reviewed and approved, we will provide return instructions. If applicable, we may also provide a return authorization number or return shipping label.

The customer must ship the approved return within 14 calendar days after return instructions or a return label are issued. If the product is not shipped within this period, the return authorization may be canceled.

3. Return Shipping Address

Unless otherwise instructed in writing, approved returns must be shipped to:

Line Truck Parts LLC
171 Johns Rd, Suite C01
Greer, SC 29650
United States

Products shipped to an incorrect address, shipped without approval, or shipped without proper documentation may be refused or delayed.

4. Return Eligibility Requirements

To qualify for a refund, the returned product must meet all of the following conditions:

1. The return request must be submitted within 30 calendar days from the date of delivery.

2. The product must be brand new, unused, uninstalled, and unmodified.

3. The product must be returned in the same condition in which it was received.

4. The product must be returned in its original packaging, with all original labels, seals, documentation, manuals, accessories, and included components.

5. The product must not show any signs of installation, use, testing, modification, damage, contamination, or improper handling.

6. Serial numbers, manufacturer labels, protective seals, barcodes, and identification markings must be intact and readable.

7. The product must be properly packed in a strong shipping box with adequate protective padding.

The original manufacturer’s box must not be used as the only shipping box. Returns that arrive damaged due to improper packaging may be denied.

5. Seller Error or Defective Product

If the return is caused by an error made by Line Truck Parts LLC, or if the product is verified to be defective upon inspection, we may approve the return and issue a refund or replacement, subject to product availability.

Examples may include:

• The wrong product was shipped.

• The product received does not match the part number or description ordered.

• The product arrived damaged before delivery.

• The product is verified by us to be defective and unable to perform its intended function.

For approved returns caused by our error or a verified product defect, Line Truck Parts LLC may cover the return shipping cost or provide a prepaid return label.

6. Customer Error Returns

Returns caused by customer error may be accepted at the sole discretion of Line Truck Parts LLC, provided the product meets all return eligibility requirements.

Customer error may include, but is not limited to:

• Ordering the wrong part number.

• Ordering the wrong quantity.

• Providing incorrect order information.

• Purchasing a product that does not match the customer’s intended application.

• No longer needing the product after delivery.

For customer error returns, the customer is responsible for all return shipping costs. Original shipping charges are non-refundable. The refund will apply to the product purchase price only, less any applicable fees described in this Policy.

7. Restocking Fee

Approved returns may be subject to a 20% restocking fee.

This fee helps cover inspection, handling, administrative processing, repackaging, and restocking expenses.

The restocking fee may be waived at the sole discretion of Line Truck Parts LLC if the return is caused by our error or if the product is verified to be defective.

8. Non-Refundable Shipping Charges

Shipping fees are non-refundable unless the return is caused by Line Truck Parts LLC error or otherwise required by applicable law.

Expedited, express, overnight, 2-day, air freight, special handling, and other premium shipping charges are non-refundable.

9. Inspection of Returned Products

All returned products are subject to inspection after receipt.

Inspection is typically completed within 2–4 business days after the returned product is received by Line Truck Parts LLC.

We reserve the right to deny a return, issue a partial refund, or deduct reasonable costs if the product is returned in a condition different from the condition in which it was shipped.

Deductions may apply for:

• Missing packaging, accessories, documentation, or components.

• Damaged or altered packaging.

• Signs of installation, use, wear, contamination, or improper handling.

• Oil, grease, dirt, fingerprints, tool marks, or other evidence of use.

• Damage caused by poor return packaging.

• Product depreciation.

• Cleaning, testing, repair, repackaging, or restoration costs.

The final refund amount will be determined after inspection.

10. Reasons a Return May Be Denied

A return may be denied for any of the following reasons:

1. The return request was submitted after the 30-day return period.

2. The product was returned without prior written authorization.

3. The product was used, installed, modified, tested, damaged, or altered.

4. The product shows signs of oil, grease, dirt, fingerprints, tool marks, corrosion, moisture exposure, or other contamination.

5. Original packaging, labels, seals, serial numbers, manuals, accessories, or documentation are missing or damaged.

6. The product was damaged during return shipping due to improper packaging.

7. The product is not in resalable condition.

8. The item was sold as final sale, special order, non-cancelable, non-returnable, or otherwise designated as non-returnable at the time of sale.

If a return is denied, the customer may be responsible for the cost of shipping the product back to the customer.

11. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Refunds are typically processed within 5–10 business days after inspection and approval of the returned product.

The time required for the refund to appear in the customer’s account may vary depending on the customer’s bank, card issuer, or payment provider. Line Truck Parts LLC is not responsible for delays caused by banks, card issuers, or third-party payment processors.

12. Exchanges

Exchange requests must be submitted within 30 calendar days from the date of delivery and are subject to the same eligibility requirements as returns.

Exchanges are subject to product availability. If the requested replacement product is not available, Line Truck Parts LLC may issue an approved refund instead.

Any price difference, shipping cost, restocking fee, or additional charge must be paid before an exchange is shipped.

13. Order Cancellation Policy

Customers who wish to cancel an order must contact Line Truck Parts LLC as soon as possible by email or phone.

A cancellation request is not automatically guaranteed. All cancellation requests must be reviewed based on order status, payment status, supplier status, warehouse activity, and shipment status.

Processing a cancellation request may take up to 1–2 business days.

If the order has already been processed, packed, shipped, specially ordered, or released to a supplier or carrier, the order may no longer be eligible for cancellation and must be handled under this Return and Refund Policy.

Special order, non-stock, custom-sourced, or non-cancelable products may not be eligible for cancellation once the order has been confirmed or processing has begun.

14. Special Order and Non-Stock Items

Products that are special order, non-stock, custom-sourced, discontinued, obsolete, rare, or specifically procured for the customer may be non-cancelable and non-returnable unless otherwise agreed in writing by Line Truck Parts LLC.

This includes products purchased from third-party suppliers specifically to fulfill the customer’s order.

15. Product Condition Notice

Some products sold by Line Truck Parts LLC may be listed as new, new open box, new surplus, remanufactured, used, discontinued, obsolete, or another condition category clearly described on the product page, quote, invoice, or order confirmation.

A product must be returned in the same condition in which it was sold and delivered. Opening, installing, testing, modifying, or otherwise altering the product may make it ineligible for return.

16. Limitation of Return Rights

Line Truck Parts LLC reserves the right to refuse returns that do not comply with this Policy.

We also reserve the right to limit or refuse future returns in cases of suspected abuse, excessive returns, fraudulent activity, chargeback abuse, or violation of this Policy.

Nothing in this Policy is intended to limit any rights that cannot be waived under applicable law.

17. Policy Updates

Line Truck Parts LLC reserves the right to update, modify, or replace this Return and Refund Policy at any time.

The version posted on the website at the time of purchase will apply to that purchase unless otherwise required by law.

18. Contact Information

For questions regarding returns, refunds, exchanges, or cancellations, please contact:

Line Truck Parts LLC
171 Johns Rd, Suite C01
Greer, SC 29650
United States

Email: support@linetruckparts.com
Phone: +1 828-722-1116