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Warranty Policy

Warranty Policy

Limited Warranty Policy

Last Updated: June 15, 2026

This Limited Warranty Policy applies to eligible products purchased directly from Line Truck Parts LLC through our official website or approved sales channels.

For purposes of this Warranty Policy, Line Truck Parts LLC may be referred to as the “Company,” “we,” “us,” or “our.”

1. Warranty Coverage

Line Truck Parts LLC provides a 2-Year Limited Warranty for eligible truck parts and automotive parts purchased directly from our official website, unless a different warranty period is clearly stated on the product page, invoice, quote, or order confirmation.

This Limited Warranty covers defects in materials or workmanship that occur under normal use during the applicable warranty period.

If a product is confirmed by Line Truck Parts LLC to be defective due to a covered defect, we may, at our sole discretion:

  • Replace the defective part with the same or comparable product; or

  • Refund the purchase price of the defective part.

This warranty covers the product only and does not cover labor, installation, diagnostics, towing, downtime, or any other additional costs.

2. Warranty Period

The warranty period is 2 years from the date of purchase, unless otherwise stated in writing by Line Truck Parts LLC.

Warranty coverage is available only for customers located within the United States.

This warranty applies only to the original purchaser and is not transferable.

3. Purchases Covered by This Warranty

This warranty applies only to products purchased directly from Line Truck Parts LLC through our official website or approved direct sales channels.

This warranty does not apply to products purchased through third-party marketplaces or third-party sellers, including but not limited to:

  • eBay

  • Amazon

  • Third-party resellers

  • Unauthorized sellers

  • Private sellers

Proof of purchase is required for all warranty claims.

4. Product Condition

Products sold by Line Truck Parts LLC may be listed as new, new open box, new surplus, used, remanufactured, discontinued, obsolete, or another condition category clearly stated on the product page, quote, invoice, or order confirmation.

Warranty coverage applies only to eligible products and only for covered defects. Normal wear, expected aging, consumable life, cosmetic condition, prior-use characteristics, or condition-related limitations are not covered unless expressly stated in writing.

Products sold as final sale, as-is, non-returnable, special order, or without warranty may not be covered by this warranty if such condition is stated on the product page, quote, invoice, order confirmation, or written communication with the customer.

5. What This Warranty Covers

This Limited Warranty covers qualifying product defects that occur under normal use and are confirmed after review or inspection.

Covered defects may include manufacturing-related defects in materials or workmanship that prevent the part from performing its intended function under normal operating conditions.

Warranty approval is subject to documentation, inspection, and confirmation by Line Truck Parts LLC.

6. What This Warranty Does Not Cover

This warranty does not cover any failure, damage, defect, or performance issue caused by any of the following:

6.1 Normal Wear and Tear

Normal wear, deterioration, aging, or expected reduction in performance over time is not covered.

6.2 Consumable or Maintenance Parts

Consumable and maintenance items are not covered for normal wear or service life, including but not limited to:

  • Fuel filters

  • Oil filters

  • Air filters

  • DPF filters

  • Belts

  • Gaskets

  • Brake pads

  • Seals

  • Similar wear items or maintenance parts

6.3 Improper Installation or Repair

Warranty coverage may be denied if the part was:

  • Installed incorrectly

  • Installed by an unqualified person

  • Installed without following manufacturer specifications

  • Modified, altered, disassembled, or tampered with

  • Repaired improperly

  • Repaired by an unauthorized person or facility

  • Installed with incompatible parts, fluids, components, or systems

6.4 Misuse, Negligence, or Improper Operation

This warranty does not cover damage caused by misuse, negligence, abuse, overloading, improper operation, off-road use, racing, commercial misuse beyond intended application, or failure to maintain the vehicle or equipment properly.

6.5 Accidents or External Damage

This warranty does not cover damage caused by vehicle accidents, impact, collision, fire, flooding, theft, vandalism, improper storage, transportation damage after delivery, or other external events.

6.6 Fuel System and Exhaust System Issues

Failures or malfunctions related to fuel system or exhaust system parts are not covered if caused by contaminated fuel, incorrect fuel, low-quality fuel, leaded fuel, pollution, improper fluids, clogged systems, or improper vehicle operation.

6.7 Environmental or Chemical Exposure

This warranty does not cover corrosion, contamination, or damage caused by:

  • Road salt

  • De-icing chemicals

  • Industrial pollution

  • Acid or alkaline substances

  • Chemical exposure

  • Moisture exposure

  • Weather events

  • Hail, lightning, flooding, or other natural events

  • Plant sap

  • Animal or bird waste

  • Other environmental or chemical conditions

6.8 Cosmetic Issues

Cosmetic damage that does not affect product function is not covered, including scratches, surface marks, discoloration, minor dents, packaging wear, label wear, or other cosmetic imperfections.

6.9 Improper Diagnosis or Incorrect Part Selection

This warranty does not cover claims resulting from incorrect diagnosis, incorrect product selection, compatibility errors, or ordering a part that does not match the customer’s vehicle, equipment, or intended application.

The customer is responsible for confirming part compatibility before purchase and installation.

7. Warranty Claim Requirements

To submit a warranty claim, the customer must provide sufficient documentation for review.

Required information may include:

  1. Full name

  2. Phone number

  3. Order number

  4. Part number

  5. Proof of purchase or receipt

  6. Clear description of the issue

  7. Clear photos or videos showing the product and the reported problem

  8. Photos of the product label, serial number, packaging, and any visible damage

  9. Documentation of professional installation, such as an invoice, service record, or repair order

  10. Written diagnostic report from a qualified service facility confirming the product failure

  11. Documentation showing that the part cannot be repaired or restored, when applicable

Line Truck Parts LLC reserves the right to deny any warranty claim if the customer does not provide sufficient documentation.

8. Professional Installation Requirement

For warranty coverage to apply, the product may be required to be installed by a qualified professional, certified mechanic, or service facility authorized or qualified to perform that type of work.

The customer may be required to provide proof of professional installation, including a service invoice, repair order, or written installation record.

Warranty coverage may be denied if the product was installed improperly, installed without professional documentation, or installed in a way that does not comply with manufacturer specifications.

9. Warranty Claim Review Process

To file a warranty claim, the customer must contact Line Truck Parts LLC by email before returning any product.

Warranty claims should be submitted to:

sales@linetruckparts.com

The customer should include the required claim information listed in this policy.

After receiving the claim, Line Truck Parts LLC will review the submitted documentation. If additional information is needed, we may contact the customer.

If the product must be returned for inspection, we will provide return instructions. No product should be returned without prior written authorization.

10. Inspection and Approval

All warranty claims are subject to review and inspection.

If the product is returned for inspection, evaluation is typically completed within 2–5 business days after the product is received by Line Truck Parts LLC.

Warranty coverage will be approved only if the product failure is confirmed to be caused by a covered defect.

If the claim is approved, Line Truck Parts LLC may provide a replacement part or refund the purchase price of the covered product.

If the claim is denied, the customer may be responsible for the cost of shipping the product back to the customer.

11. Warranty Shipping Costs

For approved warranty claims caused by a confirmed covered defect, Line Truck Parts LLC may provide a prepaid return label, reimburse reasonable return shipping costs, or cover shipping for the replacement part, at our sole discretion.

If the warranty claim is denied, if no covered defect is found, or if the product failure is caused by an excluded condition, the customer is responsible for all shipping costs.

Unauthorized returns may be refused or returned to the customer at the customer’s expense.

12. Remedies Under This Warranty

If a warranty claim is approved, the customer’s remedy is limited to one of the following, at the sole discretion of Line Truck Parts LLC:

  • Replacement of the defective part;

  • Replacement with a comparable part if the same part is unavailable; or

  • Refund of the purchase price paid for the defective part.

If the product is discontinued, obsolete, unavailable, or no longer in stock, Line Truck Parts LLC may issue a refund instead of a replacement.

13. Limitation of Liability

This warranty covers the product only.

To the fullest extent permitted by law, Line Truck Parts LLC is not responsible for any additional costs, losses, or damages, including but not limited to:

  • Labor costs

  • Installation charges

  • Diagnostic fees

  • Towing expenses

  • Rental vehicles

  • Storage fees

  • Lost time

  • Lost income

  • Vehicle downtime

  • Business interruption

  • Replacement vehicle costs

  • Any indirect, incidental, special, consequential, punitive, or exemplary damages

The maximum liability of Line Truck Parts LLC for any warranty claim shall not exceed the purchase price paid for the product giving rise to the claim.

14. Unauthorized Returns

No product may be returned for warranty review without prior written authorization from Line Truck Parts LLC.

Products returned without approval may be refused, rejected, or returned to the customer at the customer’s expense.

Receiving a returned product does not automatically mean that the warranty claim has been approved.

15. Policy Updates

Line Truck Parts LLC reserves the right to update, modify, or replace this Warranty Policy at any time.

The version posted on our website at the time of purchase will apply to that purchase unless otherwise required by applicable law.

16. Contact Information

For warranty questions or to submit a warranty claim, please contact:

Line Truck Parts LLC
171 Johns Rd, Suite C01
Greer, SC 29650
United States

Email: support@linetruckparts.com

Phone: +1 828-722-1116

For faster processing, please include your full name, phone number, order number, part number, photos or videos, and a clear description of the issue.